Shipping Policy
At The Floor Studio, we’re committed to delivering your flooring quickly, safely, and with transparent pricing throughout.
Delivery Charges
- Free UK Mainland Delivery on all orders over £750
- Orders under £750 are subject to a flat shipping fee of £50
Shipping charges are automatically applied at checkout based on your total square meterage.
🌍 International Shipping
We offer international shipping to selected countries, including across Europe, North America, and beyond.
All international orders are shipped via pallet delivery through our trusted freight partners. Estimated delivery times and costs vary by location and are shown at checkout. For areas outside our standard zones, please contact us for a custom shipping quote.
Please note:
Import duties, taxes, and customs fees are not included in the checkout total. These charges are determined by your country’s customs office and are the responsibility of the customer upon delivery. We recommend checking with your local customs authority before placing your order to avoid unexpected charges.
If you have any questions or would like to arrange a large-volume or trade order overseas, feel free to contact us and we’ll be happy to help.
Delivery Times
- In-stock items are usually delivered within 5–10 working days
- KEEP NOTE - Made-to-order or bespoke items may take longer—typically 6–8 weeks, depending on the manufacturer and product type
- We’ll confirm expected lead times upon order and keep you updated throughout the process
Delivery Details
- All deliveries are kerbside only and require someone to be present to receive and sign for the goods
- Please notify us of any access restrictions or delivery instructions when placing your order
Click & Collect
We also offer collection from our Lymm showroom for local customers.
Please contact us to arrange a suitable collection time.
📍 8 Bridgewater Street, Lymm WA13 0AB
📧 info@floor-studio.co.uk
