Privacy Policy
At The Floor Studio, we are committed to protecting your personal information and privacy. This policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase from us.
1. Information We Collect
We collect personal information when you:
- Place an order
- Subscribe to our newsletter
- Fill out a form or contact us
- Browse our website (via cookies)
This may include your:
- Name
- Address
- Phone number
- Payment details (processed securely via third-party payment gateways)
We do not store your card details. All transactions are processed securely through Shopify Payments or Klarna.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate with you about your order
- Respond to enquiries
- Improve our website and services
- Send occasional marketing emails (if you opt in)
You can unsubscribe from marketing at any time using the link in our emails.
3. Sharing Your Information
We only share your data with trusted third parties who help us operate our business (e.g., delivery couriers, payment processors, Shopify, and Klarna).
We never sell your personal data.
4. Cookies
Our website uses cookies to:
- Improve site performance
- Track analytics
- Enable functionality like remembering your cart
You can control cookie settings through your browser at any time.
5. Your Rights
Under UK GDPR law, you have the right to:
- Access the data we hold about you
- Request that we correct or delete your data
- Withdraw your consent to marketing
- Lodge a complaint with the ICO if you believe your data is being misused
6. Contact Us
If you have any questions or would like to make a data request, please contact us:
📧 info@floor-studio.co.uk
📞 01925 219225
📍 8 Bridgewater Street, Lymm, Cheshire, WA13 0AB
